Responsibilities
- Server and storage management.
- Active Directory.
- Scripting.
- Azure Cloud.
- Email security and spam filters.
- Printing management.
- Voice.
- Networks – routing and switches.
- Virtualisation.
- Azure Hybrid.
- Time management.
- Verbal and written communication.
- Troubleshooting/problem solving.
- Relationship management.
- Memory.
- Insight.
- Conceptualisation.
- Critical and creative thinking.
- Learning agility.
- Customer centric.
- Perseverance.
- Initiator.
- Attention to detail.
- Collaborative.
- Resilient.
- Accountable.
- Finds and supplies solutions to issues in an effective and efficient manner.
- Keeps devices up to date with the latest patches, firmware and drivers.
- Identifies and supports requests for new hardware based on business requirements.
- Maintains software deployed on the hardware and networks. This includes operating systems and various other operational tools core CLH systems.
- Identifies and supports requests for new software based on business requirements.
- Maintains the telecommunications and internal networks to ensure it operates efficiently and effectively and remains secure from internal and external threats.
- Maintains Cloud environment. This includes integration to on-prem and 3rd party providers.
- Identifies and supports requests for new Cloud adoption based on business requirements.
- Together with the security team ensures the safety and security of the information in the cloud.
- Implements Projects based on timelines and budget allocated.
- Maintains all software applications and hardware devices.
- Assists with the deployment of new or existing systems.
- Attends to security incidents.
- Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
- Maintains any differentiation, should it exist or be required, between the brands in relation to the applicable hardware/software authorised for use in those brands.
- Logs and maintains ServiceDesk calls escalations.
- Logs and maintains 3rd party calls and escalations.
- Provide support to first line technicians on the more technical software, hardware, network and security related queries and resolve these within the agreed Service Level Agreements (SLAs).
- Provides incident management, problem management, event management, availability management, asset and configuration management and capacity management.
- Implement changes as per change management.
- Escalates technical queries.
- Supports projects related to the deployment or upgrade of IT hardware, networks and software.
- Assists with testing of new and existing systems prior to deployment.
- Responds to user queries via approved channels.
- Assists end-users after hours when on standby duty.
- Communicates effectively and timeously with different business units, suppliers and CLH IT.
- Builds and maintains relationships with key stakeholders which includes the different business units, suppliers, CLH IT and 3rd party vendors.
- Participates in personal development activities to learn/enhance skillset.
- Participates in all legislative and operational training in line with group requirements and/or training department directives.
Requirements
- Grade 12.
- National Diploma in IT.
- Azure Administrator Associate.
- Windows Server Hybrid Administrator Associate.
- MCSA: Windows 10 and above.
- ITIL Foundations v4.
- Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.
- Security +.
- Microsoft 365: Modern Desktop Administrator Associate.
- CCNA Switching and Routing.
- Valid driver’s license.
- 5 years of experience in: Advanced desktop support. Advanced troubleshooting. Call centre. Advanced network support. Advanced server support. Advanced storage support. Advanced Azure support. IT experience within the hospitality industry.
Additional Information
- The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.
- Carry out any duties as may be requested by the IT Operations Manager | Group IT Manager, as per the requirements of the business and in line with expertise and role.
- May be required to work on a standby basis after hours, as per rotation schedule.
- May be required to be available 24/7 for emergencies.
- Own transport.
- This job requires prolonged sitting and static, sustained postures, frequent manual handling, repetitive upper‑limb movements, sustained visual focus leading to potential visual strain, and exposure to psychosocial and cognitive stressors.
