Flatfile is looking for a Senior Implementations Consultant to operate at the core of customer enablement and product execution. In this highly technical and strategic role, you will be the primary technical lead for enterprise clients, driving complex implementation efforts and architecting robust Flatfile integrations within their ecosystems.
What You'll Do
- Partner with Program Management to lead the end-to-end implementation process for enterprise customers, from initial discovery to successful go-live.
- Act as a trusted technical advisor, guiding customers through best practices for data onboarding, integration, and workflow design.
- Conduct in-depth discovery sessions to understand customer business processes, data structures, and integration requirements.
- Translate complex business needs into clear, actionable technical specifications and implementation plans.
- Develop and implement custom solutions using Flatfile's APIs, SDKs, and configuration options to meet unique customer use cases.
- Write clean, efficient, and well-documented code (e.g., JavaScript/TypeScript, Python, etc.) to customize and extend Flatfile's capabilities.
- Create technical documentation (e.g., diagrams, solution workflows, integration specs) to guide the implementation team.
- Collaborate closely with product, engineering, and sales teams to communicate customer feedback, identify product gaps, and contribute to platform evolution.
- Provide technical training and support to customer teams, empowering them to effectively utilize Flatfile.
- Proactively coordinate with program management to identify and mitigate implementation risks, ensuring timely and successful project completion.
- Contribute to the continuous improvement of our implementation methodologies and tools, sharing best practices across the team.
What We're Looking For
- 5+ years experience in a customer-facing technical role (e.g., Solutions Engineer, Implementation Consultant, Technical Consultant) with a track record of successful enterprise software implementations.
- Demonstrated hands-on proficiency with programming languages such as JavaScript/TypeScript, Python, or similar, for scripting, automation, and API integrations.
- Expertise in data manipulation, transformation, and API consumption (REST, GraphQL).
- Proven ability to conduct effective discovery sessions, gather business requirements, and translate them into technical solutions.
- Strong problem-solving skills with meticulous attention to detail and a passion for finding elegant solutions to complex challenges.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
- Experience working with diverse stakeholders including IT, business users, and executive leadership.
- A proven track record of managing multiple projects simultaneously and prioritizing effectively in a fast-paced environment.
- Capacity to operate at an unreasonable pace and do large amounts of meaningful work quickly with little direction or oversight.
Technical Stack
- JavaScript/TypeScript
- Python
- REST
- GraphQL
Team & Environment
You will report to the Technical Chief of Staff. You'll join a lean, hungry, and sharp team of builders driven by a dual desire to make cool stuff and create tangible value. We obsess over details, ground decisions in the best interest of our end users, and are playing for a huge outcome.
