Responsibilities
- Attend to field service work as determined and scheduled.
- Provide technical assistance and field service to customers by performing one or more of the following: Engineering assistance application, programming specifications, etc.
- Field service installation startup integration, system optimization, maintenance and warranty implementation.
- Troubleshooting of hardware and software problems at customer site.
- Provide customer coordination of RA products and systems by performing the following functions: On-site analysis and specification preparation.
- Hardware configuration – system and product application.
- Programming assistance.
- Project coordination between customer, OEM sales, product division, etc.
- Technical support – field start-up, integration, and maintenance.
- Documentation.
- Testing and acceptance.
- Provide proper reporting of technical, administrative, and accounting information as required.
- Provide technical assistance to sales and customer personnel on product applications to include alternatives, recommendations, explanations, surveys, etc. to meet the customer's requirements.
- Make recommendations for product improvements, especially as they affect operations and reliability of RA products.
- Pursue all opportunities to generate revenue for all RA products and technical support services including but not limited to applications engineering contracts, retrofit contracts, training, documentation and support service agreements.
Work Arrangement
On-site
Team
Reports to: Solutions & Service Business Lead
Additional Information
- Prepared to travel 60% of the time in any month and sometimes for extended periods to remote sites in India.
- Perform any other relevant duties as and when assigned by immediate Manager.
