Mimecast North America, Inc. is hiring a Senior Director - Product Strategy & Operations

Mimecast North America, Inc. is seeking a Senior Director - Product Strategy & Operations to be the operational backbone for our product development efforts. This critical role will establish the frameworks, processes, and data infrastructure that enable the Product & Engineering organization to execute with precision and deliver our comprehensive security and risk management platform.

What You'll Do

• Design and implement product operations frameworks covering roadmap planning, prioritization, requirements management, and delivery methodology.
• Establish metrics, KPIs, and dashboards providing real-time visibility into product health, adoption, and impact across all business units.
• Create standardized processes for customer feedback collection, feature validation, and Go/No-Go decisions.
• Drive product governance across four business units while maintaining consistency with organizational strategy.
• Own the quarterly roadmap planning process, ensuring alignment with strategic priorities and realistic capacity planning.
• Maintain portfolio view across all business units: Email & Collaboration Security, Human Risk Management, Data Protection, and Governance Compliance and Insights.
• Conduct rigorous analysis on feature adoption rates and product utilization metrics.
• Support competitive analysis and positioning decisions against direct competitors.
• Drive prioritization frameworks that balance near-term customer needs with long-term strategic vision.
• Partner with Engineering, Design, Customer Success, and Go-to-Market teams to optimize handoffs and execution.
• Build data infrastructure and self-service analytics that enable product managers and leaders to make informed decisions.
• Create documentation, training, and best practices that scale product thinking across the organization.
• Support product managers at all levels with tools, coaching, and process frameworks.
• Establish mechanisms for continuous customer voice integration into product decisions.
• Conduct win/loss analysis and competitive intelligence synthesis to inform positioning.
• Support customer advisory boards, product reviews, and escalation management.
• Measure and improve product-customer fit and customer outcomes metrics.
• Provide analytical rigor to M&A evaluation processes and integration planning.
• Support pricing strategy optimization and customer segment analysis.
• Enable organizational transformation efforts through data and process improvements.
• Drive innovation initiatives and emerging product opportunity evaluation.

What We're Looking For

• 7+ years of experience in product operations, product management, or business operations in technology companies.
• Demonstrated expertise in product metrics, analytics, and data-driven decision making.
• Strong project management and cross-functional coordination skills.
• Experience designing scalable processes and operational frameworks for growing organizations.
• Proficiency with product management tools (Jira, Productboard, or equivalent) and analytics platforms.
• Strong communication skills with ability to influence without authority.
• Demonstrated experience leveraging AI tools to drive productivity and improve operational efficiency.

Nice to Have

• Experience in cybersecurity, SaaS, enterprise software, or risk management platforms.
• Background in scaling product operations in organizations with 500+ person engineering teams.
• Experience with OKR frameworks, product portfolio management, or agile/scaled agile methodologies.
• Track record of driving meaningful improvements in product delivery velocity, quality, or customer satisfaction.
• Familiarity with multi-platform product ecosystems and vertical integration models.
• Experience implementing AI-driven tools to enhance product operations and team productivity.

Technical Stack

• Jira
• Productboard

Team & Environment

You will be a key leader within the Product & Engineering organization, reporting directly to the Chief Product and Technology Officer.

Benefits & Compensation

• Base salary: $228,000 - $342,000

Work Mode

This is a hybrid role based in Boston.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.