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NMI is hiring a Senior Director of Product & Ecommerce

About the Role

Lead the development and execution of product strategy for ecommerce and digital platforms, aligning technology with business goals and customer needs.

Responsibilities

  • Define and direct long-term product vision and strategy for ecommerce and digital solutions
  • Oversee end-to-end product lifecycle from concept to launch and iteration
  • Collaborate with engineering, design, and marketing teams to deliver scalable products
  • Identify market opportunities and customer pain points to guide product development
  • Analyze performance metrics to inform product decisions and prioritize features
  • Manage cross-functional teams to ensure timely delivery of product milestones
  • Develop roadmaps aligned with company objectives and technical capabilities
  • Ensure compliance with industry standards and regulatory requirements
  • Lead user research and usability testing to enhance customer experience
  • Evaluate emerging technologies and trends impacting digital commerce
  • Drive adoption of best practices in agile product development
  • Establish KPIs and monitor success of product initiatives
  • Represent product strategy to executive leadership and stakeholders
  • Foster innovation while maintaining focus on business outcomes
  • Optimize checkout and payment workflows for conversion and usability
  • Guide UX improvements across customer-facing digital platforms
  • Manage vendor relationships related to ecommerce infrastructure
  • Oversee integration of third-party services and APIs
  • Ensure alignment between product goals and customer support operations
  • Lead product training and enablement for internal teams
  • Support go-to-market planning for new product features
  • Balance technical debt with feature development priorities
  • Promote data-driven decision-making across product teams
  • Maintain documentation for product requirements and specifications
  • Champion customer-centric design principles

Compensation

Competitive salary and comprehensive benefits package

Work Arrangement

Hybrid work model with flexibility for remote and office-based work

Team

Cross-functional leadership role within a growing technology and payments organization

About the Role

This position plays a central role in shaping the future of digital commerce and payment solutions. The ideal candidate will combine technical knowledge with business acumen to lead product direction and drive measurable impact across platforms.

Culture & Values

The organization values innovation, collaboration, and accountability. Team members are encouraged to take initiative, challenge assumptions, and deliver results in a supportive, inclusive environment.

Available for qualified candidates requiring sponsorship

Required Skills
E-commerce StrategyProduct ManagementUX DesignConversion OptimizationAnalyticsLeadershipMobile App DevelopmentDigital StrategyShopifyCustomer Experience Design E-commerce StrategyProduct ManagementUX DesignConversion OptimizationAnalyticsLeadershipMobile App DevelopmentDigital StrategyShopifyCustomer Experience Design
About company
NMI
NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce.
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Job Details
Category management
Posted 6 months ago