Airtable is hiring a Senior Developer Support Engineer to support our most technical customers and partners. In this role, you will independently resolve high-impact cases involving APIs, authentication, and integrations, while acting as a key escalation point for advanced issues.

What You'll Do

Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations
Serve as an escalation point for advanced developer and admin support issues
Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features
Contribute to internal tooling, automation, and technical content such as scripts, documentation, and community resources
Meet or exceed case volume and CSAT targets, including solving 35 cases per week and maintaining a CSAT score of at least 4.7
Identify and drive process improvements to enhance scalability and the overall support experience

What We're Looking For

3+ years in advanced technical or developer support roles with strong experience in APIs, integrations, and enterprise authentication workflows
Proven ability to troubleshoot complex systems and communicate clearly with both technical and non-technical audiences
Deep experience with REST APIs, JavaScript, SSO/SAML/OAuth, and modern web debugging tools
Strong technical troubleshooting skills and the ability to independently resolve high-complexity issues in ambiguous environments

Nice to Have

Experience with SCIM provisioning, enterprise governance workflows, or advanced Airtable admin/developer surfaces
Background contributing to internal tooling, automation, or technical content such as scripts, documentation, or community resources