Socure is looking for a Senior Developer Support Engineer to lead the technical onboarding, API/SDK integration, and early-stage success for customers using our identity verification and fraud prevention platform. You will bridge hands-on engineering, developer support, and post-sales implementation, working directly with customer engineering teams while partnering closely with our Product, Engineering, and Customer Success organizations.

What You'll Do

Lead end-to-end implementation of Socure’s APIs, SDKs, and platform configurations across web and mobile environments.
Troubleshoot and resolve integration issues using logs, network traces, and code review.
Validate new SDK releases and provide feedback to improve developer experience.
Recommend best practices for API usage, mobile integration, and secure deployment.
Support technical onboarding by mapping client workflows to Socure’s capabilities.
Configure the platform to meet customer requirements and ensure a successful go-live.
Provide hands-on support during hyper-care to stabilize integrations and optimize performance.
Document implementation details for a smooth transition to the Customer Success team.
Deliver technical walkthroughs and integration training for client teams.
Contribute code samples, integration guides, and troubleshooting resources.
Partner with Product and Engineering to escalate issues and influence roadmap improvements.
Advocate for customers by sharing insights and recurring challenges.

What We're Looking For

Bachelor’s degree in Computer Science or a related field, or equivalent experience.
5–7+ years of technical experience in a customer-facing role such as developer support, solutions engineering, or implementation.
Mobile development experience with Swift for iOS and Kotlin/Java for Android.
Experience with hybrid frameworks like React Native, Flutter, or Expo.
Strong skills in RESTful API integration and authentication methods like OAuth and JWT.
Excellent debugging skills across mobile, web, and backend integrations.
Proficiency with tools like Xcode, Android Studio, Charles Proxy, Postman, and Logcat.
Outstanding communication skills with the ability to explain technical concepts clearly.

Nice to Have

Experience in identity verification, fraud prevention, fintech, or risk analytics.
Familiarity with enterprise environments and large-scale API deployments.
Advanced SQL or data analysis skills.
Experience working in high-growth SaaS environments.

Technical Stack

Mobile: Swift, Kotlin, Java, React Native, Flutter, Expo
APIs: RESTful APIs, OAuth, JWT
Tools: Xcode, Android Studio, Charles Proxy, Postman, Logcat, SQL

Team & Environment

You will partner closely with Socure’s Product, Engineering, and Customer Success organizations.

Work Mode

This is a hybrid position.

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.