ServiceNow is hiring a Senior Customer Success Manager to make the world work better for everyone. In this role, you will be the primary advocate for a portfolio of customers, helping them achieve their business outcomes through greater adoption and usage of ServiceNow products. You will bring ServiceNow's best practices, innovations, and capabilities to help customers maximize their investment.
What You'll Do
- Oversee the engagement and outcomes for customers in your assigned portfolio.
- Ensure customers are technically healthy and on the most recent version of our product.
- Leverage existing Success Plays to assist customers and assist in the development of new ones.
- Work with customers to create new use cases and success stories.
- Ensure customers obtain maximum value from their ServiceNow investment and license usage.
- Guide other ServiceNow teams to address and resolve customer issues.
- Oversee projects identified by leadership.
- Ensure escalated client situations are resolved quickly by leveraging resources from across the company ecosystem.
What We're Looking For
- A minimum of 7 years of related work experience, or equivalent experience.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Nice to Have
- ServiceNow certifications.
- Creativity with comfort running projects independently.
- Ability to improve complex issues through analysis and resolution.
- Ability to succeed in working collaboratively.
Work Mode
This role offers a flexible work mode and is based in the EMEA region (Europe, Middle East, and Africa).
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
