About the Role
This role is responsible for building strong relationships with key clients, ensuring they achieve their goals using the platform, and identifying opportunities for expansion through proactive engagement and data-informed insights.
Responsibilities
- Lead ongoing customer relationships to ensure satisfaction and retention
- Act as a trusted advisor to enterprise clients in the UK and Netherlands
- Monitor customer health metrics and intervene when risks arise
- Drive adoption and engagement across client organizations
- Collaborate with support and product teams to relay feedback
- Identify expansion opportunities within existing accounts
- Develop success plans tailored to client objectives
- Conduct regular business reviews with stakeholders
- Track key performance indicators for assigned accounts
- Coordinate onboarding and implementation follow-ups
- Advocate for customer needs internally
- Use data to anticipate churn risks and recommend actions
- Support renewal processes with preparation and negotiation input
- Maintain accurate records in CRM systems
- Stay updated on industry trends affecting clients
- Deliver training sessions and product guidance
- Escalate technical issues with clear context
- Work across time zones to support regional clients
- Ensure clients realize value from their investment
- Contribute to process improvements in customer success
Nice to Have
- Experience in B2B technology companies
- Background in sales or customer-facing tech roles
- Familiarity with APAC or EMEA markets
- Certification in customer success methodologies
- Knowledge of revenue operations concepts
Compensation
Competitive salary with benefits
Work Arrangement
Remote
Team
Customer-facing team focused on retention and growth
Why This Role Matters
Clients rely on consistent guidance to achieve outcomes. This role ensures they remain on track, supported, and aware of evolving features. Success is measured by retention, satisfaction, and growth metrics across the region.
What to Expect
You will manage a portfolio of strategic accounts, conducting regular check-ins, analyzing product usage, and coordinating with internal teams to resolve challenges. Success means clients renew and expand their usage over time.
Not available
