About the Role
This role is responsible for managing high-value customer relationships, driving product utilization, and ensuring long-term retention by delivering strategic value through regular business reviews, risk mitigation, and cross-functional coordination.
Responsibilities
- Lead ongoing success planning for enterprise accounts
- Conduct quarterly business reviews to assess progress and set goals
- Identify expansion opportunities within existing customer portfolios
- Monitor product usage metrics and recommend optimization strategies
- Collaborate with support and professional services teams to resolve escalations
- Serve as primary point of contact for strategic customers
- Track and report on customer health indicators
- Drive adoption initiatives through tailored onboarding and training plans
- Coordinate renewal timelines and support contract extensions
- Gather and relay customer feedback to product teams
- Develop customer-specific success playbooks
- Manage risk mitigation for at-risk accounts
- Maintain accurate CRM records and account documentation
- Support reference program participation with satisfied clients
- Stay current on industry trends impacting customer operations
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid or remote within North America
Team
Part of the global Customer Success team supporting enterprise clients
What We Offer
- Opportunity to work with innovative clients solving complex process challenges
- Access to ongoing training and professional development resources
- Inclusive culture that values transparency and collaboration
- Flexible work environment with emphasis on work-life balance
- Comprehensive health and retirement benefits package
About the Team
- Global team focused on delivering measurable customer outcomes
- Collaborative structure with shared best practices across regions
- Regular knowledge-sharing sessions and team workshops
Not available for this position
