Deel is looking for a Senior Customer Success Manager to be the primary relationship owner for our most strategic clients. You will build genuine and durable customer partnerships, serving as a trusted advisor and internal advocate to convert these relationships into long-term revenue growth.
What You'll Do
- Focus on a smaller number of high-value strategic accounts.
- Develop and execute comprehensive account strategies for long-term success.
- Proactively identify risks before they happen.
- Rally and project manage internal stakeholders to address customer issues in a timely manner.
- Build relationships with senior stakeholders.
- Develop a deep understanding of the customer's business, hiring plans, and the outcomes that will define success.
- Put a success plan in place to maximize the customer's experience.
- Host regular business reviews to review the partnership.
- Be the voice of the customer by collecting product and operational feedback.
- Prioritize requirements based on risk, urgency and revenue impact.
- Project manage internal stakeholders to deliver priority items in a timely manner.
- Provide a high quality experience to customers on a day to day basis.
- Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
- Drive adoption of platform features that will lead to a better customer experience and better retention.
What We're Looking For
- Minimum of 6+ years of relevant work experience, including client facing experience.
- Previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity.
- A reliable, motivated self-starter with a passionate growth mentality.
- A solid track record of achievement (e.g. success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards).
- A strong analytical foundation with ability to manipulate and synthesize data.
Benefits & Compensation
- Stock grant opportunities dependent on your role, employment status and location.
- Additional perks and benefits based on your employment status and country.
- The flexibility of remote work, including optional WeWork access.
Work Mode
This is a global remote role.
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
