EnsoData is hiring a Senior Customer Success Engineer to be the technical cornerstone for our customers, ensuring their success with our healthcare software. You'll build strong relationships, solve technical challenges, provide product feedback to R&D, and help move healthcare to a better place.
What You'll Do
- Assist other Customer Success Engineers on complicated investigations and code small bug fixes.
- Facilitate new customer implementations or device integrations using standardized plans and creative problem-solving.
- Respond to issues from sleep techs or physicians with rapid and compassionate communication.
- Investigate, identify, and document root causes of problems, plan technical solutions, and own the resolution of fixes.
- Meet with clinician end-users to review feedback and apply configuration changes to align software with their preferences.
- Work with the software engineering team to maintain >99% successful study-scoring throughput via error reporting, monitoring, and testing.
What We're Looking For
- 5+ years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, technical services team member, hospital clinical engineering practitioner, or clinician providing technical support.
- 3+ years in a healthcare or healthcare adjacent role.
- Experience writing and reading software in one or more programming languages (e.g., Bachelor's degree with programming coursework, graduation from a development bootcamp, professional on-the-job experience).
- Practiced experience in APIs (e.g., delivering API products, helping with escalations).
- Demonstrated ability to ask technical questions of non-technical users, translate feedback into required changes, and communicate timelines.
- Proven skills in triaging customer needs and communicating with Product Development to hand off complex tickets.
- Demonstrated confidence to differentiate between technical priorities and communicate them based on strategy.
- Ability to travel approximately 15% of the calendar year.
Nice to Have
- Project management interest and experience; PMP certification a bonus.
Technical Stack
- Python
- APIs
Team & Environment
This role reports to the Implementations Manager.
Benefits & Compensation
- Salary range of $95,000-$100,000 plus stock options.
- Health, dental, and vision insurance.
- Paid time off.
- Company Bonus Program participation.
- 401k.
- Team summits and in-person gatherings.
Work Mode
This is a hybrid or remote role open to candidates in the Continental United States.
EnsoData is an Equal Employment Opportunity employer that does not discriminate and is committed to diversity, inclusion, and providing a safe work environment.
