XTM International seeks a Senior Customer Success Consultant to serve as a trusted advisor and strategic partner to our key customers. In this role, you will be responsible for developing and maintaining strong relationships, ensuring customer satisfaction and retention, and collaborating with cross-functional teams to grow revenue and meet strategic business objectives.
What You'll Do
- Build and maintain strong, trusted relationships with key customers
- Develop a deep understanding of customers' business needs, objectives, and challenges
- Proactively communicate with customers to assess satisfaction and address concerns
- Develop and implement strategic account plans aligned with customers’ business objectives
- Identify growth opportunities within existing accounts and propose solutions
- Work closely with customers to understand their future needs and align offerings accordingly
- Coordinate improvement workstreams with cross-functional teams to meet customer expectations
- Provide feedback to internal teams based on customer insights to improve products and services
- Meet and exceed sales targets within assigned accounts
- Upsell additional products or services to existing customers
- Identify new business opportunities within existing accounts
- Negotiate and renew contracts with customers, ensuring favorable terms for both parties
- Draft and review proposals, agreements, and other contractual documents
- Address and resolve customer issues in a timely and satisfactory manner
- Collaborate with cross-functional teams to troubleshoot and resolve customer concerns
- Continuously assess and improve customer success processes and workflows
- Stay informed about industry trends, market conditions, and competitor activities
- Use market knowledge to identify opportunities and threats for the company
- Continuously learn and build expertise across XTM group products, services and assigned customers
What We're Looking For
- Bachelor’s degree in business, management or a related field
- Proven experience as a senior, key, or strategic customer success consultant or in a similar role within the localization or language tech space
- Strong communication, negotiation, and interpersonal skills
- Analytical and strategic thinking abilities
- Demonstrated ability to meet and exceed sales targets
- Familiarity with CRM software and key sales metrics
- Ability to collaborate effectively with cross-functional teams
- Flexibility and adaptability to thrive in a dynamic and fast-paced environment
Nice to Have
- MBA is a plus
Technical Stack
- CRM software
Team & Environment
Our culture emphasizes teamwork, collaboration, and a passion for language technology. We are dedicated to creating a solution-oriented and inclusive environment where everyone feels valued. Our core values guide our actions and are the foundation of our company culture, and we are dedicated to building a workplace where inclusion is a daily practice.
Benefits & Compensation
- Competitive salary
- Professional development with access to international opportunities and career advancement programs
- Continuous learning powered by top-tier tools, training resources, and industry expertise
We're committed to accessibility and inclusive hiring. If you need accommodations at any stage of the process, please indicate this in your application.
