NTT DATA Business Solutions North America is hiring a Senior Consultant to join our team. This role is central to providing reliable customer administrative support and ensuring the smooth operation of critical systems. We transform SAP solutions into value, and your expertise will help us maintain that standard.
What You'll Do
- Provide reliable customer administrative support to ensure smooth system operations.
- Actively monitor systems, processes, and services to maintain stability and performance.
- Ensure accountability for SLA compliance and the quality of delivered services.
- Prepare and deliver SLA reports, including compliance tracking and breach analysis.
- Ensure services meet agreed quality standards and customer expectations.
- Provide active support during escalations, ensuring timely resolution and effective communication.
- Participate in planning and execution of critical activities, including maintenance windows and major changes.
- Demonstrate strong analytical and decision-making skills in high-pressure or critical situations.
- Support capacity management of resources to ensure service continuity.
- Work closely with Delivery teams to identify gaps and areas for operational improvement.
What We're Looking For
- Overall 6 – 10 years of experience in Server Management Administration (Linux).
- Experience in Server (physical/VM) installation, maintenance, and decommissioning.
- Profound Linux OS operations experience.
- Knowledge in hypervisor operations (XEN and VMware).
- Good knowledge in LVM, DNS, LDAP, and IPTables.
- Good troubleshooting skills in server down situations.
- Knowledge in physical server management.
- Associate-level knowledge in at least one public cloud landscape (AWS, Azure, GCP).
- Basic knowledge in automation tools (e.g., Chef) and scripting (e.g., Bash, Perl).
- Excellent communication skills (verbal and written).
- Ability to manage multiple priorities in a fast-paced support environment.
- Strong customer focus with a quality-driven mindset.
- Good collaboration skills and ability to work across teams.
Nice to Have
- Knowledge or experience in using GitHub and Jira would be beneficial.
- Experience in monitoring with Prometheus on docker setup and/or the ELK stack would be beneficial.
- Knowledge of central infrastructure services is recommended and highly beneficial (Security Groups, RPM, Rsync, Mail, Active Directory, Chef automation, Nagios, repository management, Monitoring).
Technical Stack
- Operating Systems: Linux
- Virtualization: XEN, VMware
- Core Services: LVM, DNS, LDAP, IPTables
- Cloud: AWS, Azure, GCP
- Automation & Scripting: Chef, Bash, Perl
- Tools: GitHub, Jira
- Monitoring: Prometheus, Docker, ELK Stack
NTT DATA Business Solutions is an equal opportunity employer.
