Insight Enterprises is looking for a Senior Client Operations Specialist to be the support backbone for our sales team. As the go-to expert for pre-sales functions, you'll enable our Account Executives by ensuring smooth operations and exceptional client service.
What You'll Do
- Connect with customers, partners, and internal stakeholders to solve problems in support of sales requirements, prioritizing and responding to incoming client calls and emails.
- Prepare, manage, and submit sales quotes accurately into the appropriate quote entry system, researching technical information on product requests.
- Manage pricing, including agreement manager and contract modules, and work with vendors on special pricing, ensuring correct cost and contract compliance.
- Assist in special projects for clients and sales teams, providing reporting, setting up new client accounts, and providing ad hoc status updates.
What We're Looking For
- A Bachelor's degree (B.A.) from a four-year college or university; or one to five years of related experience and/or training; or an equivalent combination of education and experience.
- Strong communication (verbal and written), organization, problem solving and time management skills.
- Able to build relationships and quickly develop trust with clients, as well as internal personnel.
- Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively.
Team & Environment
You will support an assigned team of Account Executives, becoming their trusted partner for operational success.
Benefits & Compensation
- $40K - $44K base salary plus bonus potential
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
Work Mode
This is a fully remote position.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
