Perk is looking for a French-speaking Senior Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is highly personalized, time-critical, and relationship-driven.
What You'll Do
- Manage end-to-end Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests.
- Provide expert recommendations aligned to traveller preferences, company policy, and duty of care.
- Handle urgent travel disruptions with speed, empathy, and precision.
- Manage multiple channels (phone, chat, email) in a fast-paced Executive Care environment.
- Balance premium service delivery with operational KPIs like productivity and SLA adherence.
- Build long-term relationships with Executive travellers through consistent, high-quality service.
- Collaborate closely with peers to maintain a high-performance, elite service culture.
What We're Looking For
- Proven experience delivering high-touch, premium customer service in fields like Executive travel, hospitality, aviation, or luxury brands.
- Experience with GDS systems such as Amadeus, Sabre, or Galileo.
- Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT.
- Exceptional communication skills with a polished, confident, and discreet style.
- Ability to remain calm, decisive, and solutions-focused in high-pressure situations.
- Strong organisational skills and attention to detail.
Nice to Have
- Experience supporting senior stakeholders, C-suite executives, or high-net-worth individuals.
- Exposure to out-of-hours, follow-the-sun, or on-call travel support models.
Team & Environment
We’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential.
Work Mode
This role is offered on a hybrid basis and is open to candidates located in Germany, Portugal, Ireland, the UK, Belgium, or the Netherlands.
Perk is an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, you.
