Manulife is looking for a Senior Business Intelligence Analyst to support the measurement and performance tracking of our AI and Straight-Through Processing (STP) transformation initiatives. You will develop and maintain business intelligence frameworks, dashboards, and insights to inform decision-making across automation, orchestration, and NextGen operations.

What You'll Do

Design and maintain dashboards and reporting tools to track AI/STP program KPIs and performance metrics.
Collaborate with program leads to define measurement frameworks aligned to strategic goals.
Conduct deep-dive analysis to identify trends, risks, and opportunities across transformation streams.
Support data quality audits and validation processes to ensure accuracy and reliability of insights.
Experiment, build, and deploy low-code capabilities to support AI and Straight-Through Processing (STP) initiatives in collaboration with the Digital Transformation Services team.
Partner with cross-functional teams to enable data-driven decision-making and continuous improvement.
Contribute to the development of BI capabilities supporting low-code, IDP, and orchestration initiatives.

What We're Looking For

Bachelor’s degree in Data Analytics, Computer Science, Business, or a related field.
3–5 years of hands-on experience in Business Intelligence, analytics, and automation.
Strong data mindset with expertise in data modeling and visualization.
Proficiency in Microsoft Power Platform, including Power BI and Power Apps.
Familiarity with Copilot and AI-driven tools for analytics and automation.
Ability to build and track KPIs to measure AI program effectiveness.
Strong understanding of analytics frameworks and automation best practices.
Strong SQL skills and experience working with large, complex datasets.
Experience supporting enterprise transformation or automation programs.

Nice to Have

Familiarity with AI/STP, IDP, and low-code platforms.
Experience with data governance, audit, and control frameworks.
Knowledge of Agile delivery environments and Jira reporting.
Strong communication skills with ability to present insights to senior stakeholders.
Experience working in matrixed or cross-border teams.

Technical Stack

Microsoft Power Platform
Power BI
Power Apps
Copilot
AI-driven tools
SQL

Team & Environment

You will work within cross-functional teams and collaborate closely with the Digital Transformation Services team.

Benefits & Compensation

Salary range: $68,775.00 CAD - $114,625.00 CAD
Health, dental, mental health, and vision insurance.
Short- and long-term disability, life and AD&D insurance.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans including pension and global share ownership plan with employer matching.
Financial education and counseling resources.
Generous paid time off including holidays, vacation, personal, and sick days.

Work Mode

This is a remote position open to candidates in Ontario, Canada.

Manulife is an Equal Opportunity Employer committed to fair recruitment, retention, advancement, and compensation without discrimination on protected grounds.