RACV is looking for a Senior Business Analyst to play a key role in delivering major business and technology initiatives, with a strong focus on significant Digital and AI initiatives delivered by Agile-Scrum based Squads & Projects. You will partner closely with senior stakeholders to shape solutions that deliver meaningful outcomes for our members, customers and people.
What You'll Do
- Lead end-to-end business analysis activities including scoping, planning, requirements gathering and process documentation across waterfall, hybrid and agile delivery environments.
- Conduct detailed stakeholder and impact analysis across processes, people, technology and ways of working.
- Contribute to shaping and refining the delivery roadmap, ensuring alignment with business priorities and strategic outcomes.
- Support cross-team planning activities and help coordinate delivery sequencing across two separate AI streams.
- Lead discovery, scoping, planning, analysis, and documentation for BA deliverables.
- Document business processes, rules, requirements, benefits, dependencies, and risks.
- Collaborate with stream Product Owners on backlog grooming, options analysis, and value definition and measurement.
- Produce high-quality epics, user stories, and acceptance criteria aligned with UX principles and Business Rules.
- Conduct stakeholder analysis and facilitate workshops and Refinement Sessions.
- Map and document current-state and future-state business processes, workflows, and digital experiences.
- Analyse business rules, dependencies, risks, and benefits associated with proposed changes.
- Engage stakeholders across RACV to ensure alignment with required processes.
- Collaborate with Squads to define success metrics and acceptance criteria.
- Lead refinement and story elaboration sessions, participate in Scrum ceremonies run by Scrum Master.
- Liaise with support teams to create user guides and training materials.
- Provide transition documentation and support knowledge transfer.
- Share insights and learnings with the BA Practice.
What We're Looking For
- 5+ years experience as a Business Analyst working on complex, end-to-end technology and business transformation initiatives.
- Strong knowledge of Atlassian Jira & Confluence, Office 365, Visio, PowerPoint, Figma, Miro, and draw.io.
- Strong capability working in both agile and waterfall methodologies.
- Tertiary qualifications in Computer Science, MIS or a related field.
- Exceptional communication, facilitation and stakeholder management skills.
Nice to Have
- Working with AI solutions and an understanding of AI concepts such as machine learning, LLMs, generative AI, NLP, automation and predictive modelling.
- Experience in member-based or customer-centric environments.
Technical Stack
- Atlassian Jira
- Confluence
- Office 365
- Visio
- PowerPoint
- Figma
- Miro
- draw.io
Team & Environment
You'll be a senior member of the Program Management team, working within Agile-Scrum based Squads & Projects.
Benefits & Compensation
- A Competitive Salary
- Flexible and informal work environment which helps bring balance between work and home.
- Generous discounts on home and car insurance policies and RACV roadside care.
- Great discounts across all RACV resorts.
- Discounts from corporate partners that are updated monthly.
Work Mode
This is a hybrid role based in Melbourne, Victoria at the RACV Head Office.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
