We are looking for a Senior Associate, Lending Administration to be a key contributor to the accurate servicing and administration of our loan portfolio. You will maintain complete and compliant loan files, track collateral and insurance requirements, ensure accurate data in our systems, and support timely responses to borrower requests.

What You'll Do

Identify insurance and collateral requirements from executed loan documents.
Record policy details, renewal dates, and coverage requirements in TEA/Salesforce.
Monitor expirations and request updated policies or certificates before renewal deadlines.
Validate submitted insurance documents for required coverages, endorsements, and loss payee language.
Maintain up-to-date collateral and insurance records for audits and portfolio reviews.
File and index borrower documents in accordance with NFF’s electronic filing standards.
Perform periodic file completeness checks to confirm all required loan, collateral, and compliance documents are present.
Upload documents using correct naming conventions and version control.
Prepare organized loan file packets for internal and external audits.
Extract key loan terms from executed agreements.
Enter and update borrower and loan data in TEA, Salesforce, and related systems with a 100% accuracy expectation.
Reconcile system fields to executed documents and resolve discrepancies promptly.
Track borrower reporting requirements and update system statuses upon receipt of financials or compliance items.
Serve as a collaborative point of contact for general borrower questions.
Collect required documents and route complex items to the appropriate team member with complete supporting details.
Track the status of open requests across teams, follow up as needed, and ensure items move through the workflow to resolution.
Partner with Portfolio Management on the collection of loan compliance documents.
Support the engagement with external vendors for financial spreads, credit reporting, etc.
Partner with Portfolio Management and Finance to resolve data issues affecting billing, posting, or reporting.
Assist with implementation of improved procedures, filing structures, and system enhancements.
Attend internal and external meetings as needed.

What We're Looking For

A bachelor's degree in a related field.
Minimum of three (3) years of professional, progressive experience in the nonprofit or financial services industry in loan servicing, loan administration, portfolio management, or related financial services work.
Understanding of lending concepts, loan documentation, collateral, and insurance requirements.
Strong ability to extract and interpret key terms from legal and loan documents.
Excellent organizational skills and strict attention to detail.
Strong communication skills and a customer service orientation.
Proficiency with Microsoft Office applications.

Nice to Have

Experience with Salesforce, TEA, or other loan management systems.
Commitment to NFF’s values and mission.
Learning orientation and commitment to continuous improvement, learning, and advancing equity in lending practices.
Ability to work independently and effectively in a remote environment and build strong relationships with colleagues and partners across geographies and time zones.
Willingness to collaborate with a dynamic and mission-driven team.
Strong time management and organizational skills with the ability to effectively manage multiple priorities and deadlines in a fast-paced environment.

Technical Stack

Microsoft Office
Salesforce
TEA

Team & Environment

Sits across the Loan Servicing and Portfolio Management departments and reports to the Senior Director, Loan Servicing.

Benefits & Compensation

Compensation: $80,600 - $87,100
Up to twenty (20) paid holidays/business closure days.
Three (3) floating holidays.
Unlimited flexible time off.
Group medical insurance with a funded health reimbursement account.
Dental and vision plans.
Life insurance and disability plans.
A retirement plan with both a non-elective employer contribution (4%) and additional match contribution (2%).
A “work from home” fund.
Flexible spending accounts to cover health, dependent care, and commuter costs.

Work Mode

This is a hybrid role, US-based remote, with a strong preference for candidates within commutable distance to one of NFF’s Offices (Boston, New York, Philadelphia, Oakland, and Los Angeles).

NFF is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law.