Capgemini is seeking a Senior AI Engineer to spearhead AI initiatives, designing and implementing scalable Large Language Model (LLM) and Natural Language Processing (NLP) solutions that handle high-volume customer interactions. You will drive technical architecture, establish best practices, and foster innovation across our voice AI systems.
What You'll Do
- Architect and develop AI-driven IVR and conversational systems using Python
- Build English-Spanish translation systems
- Perform data analysis using SQL on large-scale IVR and interaction datasets
- Design and deploy LLM workflows, including prompt engineering, RAG, and evaluation, for voice and chat use cases
- Lead development of agentic AI workflows for multi-step customer interactions
- Establish LLMOps best practices for monitoring, evaluation, and lifecycle management
- Partner with IVR platform, speech engineering, and product teams
- Mentor offshore and junior AI engineers
What We're Looking For
- 5+ years of experience in AI / ML
- Very strong proficiency in Python
- Proven expertise in NLP, including: text classification and clustering
- Hands-on experience with LLMs: Prompt engineering, evaluation frameworks, and Retrieval-Augmented Generation (RAG)
- Experience with Agentic AI and multi-agent orchestration
- Experience with LLMOps / MLOps in production environments
- Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS)
Nice to Have
- Experience with Agentic AI frameworks: LangGraph, AutoGen, CrewAI
- Experience with LLMOps / MLOps tools: MLflow, Weights & Biases, BentoML, Airflow
Technical Stack
- Python / ML: NumPy, Pandas, Scikit-learn, XGBoost
- NLP: spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers
- LLM Frameworks: LangChain, LlamaIndex, OpenAI SDK
- Data & SQL: Oracle, MySQL, SQLAlchemy
- Vector Databases: FAISS, Pinecone, Weaviate, Qdrant
Benefits & Compensation
- Excellent compensation and benefits
- Career path, trainings and real growth opportunities
- Engaging and challenging projects
- Excellent work environment and culture
- Open and Effective management
- Highly professional and collaborative teams
Work Mode
This role follows a local-country work mode and is open to candidates in any state of Mexico.
At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.
