JOIN is hiring a Senior Account Manager - SaaS (m/f/d) to be a Trusted Advisor, Challenger, and Growth Partner for our key customers. You will shape and grow long-term relationships, ensuring customers unlock the full value of our recruiting software while driving significant commercial impact for the company.
What You'll Do
- Own and grow a portfolio of strategic accounts as the main point of contact.
- Identify and understand customer needs and translate them into tailored solutions.
- Drive account expansion through proactive up- and cross-selling opportunities.
- Lead consultative conversations, run needs analyses, and deliver persuasive presentations from recruiter level to C-suite.
- Use Hubspot to manage pipeline, forecasts, and opportunities with a data-driven approach.
- Proactively prevent churn through strong stakeholder engagement and account strategy.
- Collaborate with Sales, Marketing, and Product to deliver an exceptional customer experience.
What We're Looking For
- 5+ years of experience in Account Management, Sales, or Customer Success with a strong commercial focus, ideally in SaaS or Tech.
- Proven track record in account growth and measurable revenue impact.
- Sales drive: you spot opportunities, close deals, and expand accounts with confidence.
- Strong communication and presentation skills in German and English.
- Proactive, structured, and independent working style – you take ownership and deliver results.
- Customer-centric mindset with the ability to turn business challenges into solutions.
- Intrinsically motivated and hungry to make a difference.
Nice to Have
- Fluency in French.
- Experience in HR Tech or similar B2B environments.
Technical Stack
- Hubspot
Team & Environment
You’ll join a team at JOIN with 51-200 employees. You’ll report into our Commercial Leadership Team and collaborate closely with colleagues across Sales, Marketing, and Product. We thrive in a fast-moving, collaborative environment where we adapt quickly and embrace change.
Benefits & Compensation
- Apple hardware (MacBook).
- Team events – Brunches, sports activities, and quarterly gatherings in Berlin.
- Competitive salary tailored to align with your experience level.
- Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation.
Work Mode
This is a hybrid role based in Berlin. You’ll have 104 days per year remote work option post-probation.
We welcome applications from individuals of all ages, abilities, genders, religions and diverse backgrounds.
