Monitor and analyze security alerts to identify and respond to potential threats across Layer 4–7 of the network stack. You'll play a key role in safeguarding customer environments by investigating both mitigated and unmitigated incidents, ensuring timely and effective defensive actions.
What You'll Do
- Respond to security alerts and conduct in-depth investigations to assess threat impact and recommend mitigation steps
- Communicate directly with customers during active security events via phone, email, or ticketing systems to provide guidance and support
- Act as a trusted advisor by delivering clear, actionable insights on security posture and response strategies
- Document incident details, response actions, and resolution steps in designated systems to maintain accurate records
- Collaborate with product and engineering teams to influence security feature development and improve system capabilities
- Ensure operational procedures remain current, effective, and aligned with evolving threat landscapes
Requirements
- 0–2 years of experience in cybersecurity, networking, or related technical field
- Strong written and verbal communication skills in English
- Foundational knowledge of HTTP and web application security concepts
- Familiarity with common attack vectors including SQL injection, cross-site scripting, CSRF, brute force, web scraping, and parameter tampering
- Ability to troubleshoot complex systems with analytical precision and attention to detail
- Customer-focused mindset with a commitment to service excellence
- Interest in security operations, incident response, or network operations
Preferred Qualifications
- Bachelor’s or associate degree in Information Security, Computer Science, or related field
- Experience in a Security or Network Operations Center
- Working knowledge of Linux systems and command-line tools
- Basic proficiency in scripting or programming languages
- Understanding of enterprise networking fundamentals
- Familiarity with F5 technologies such as BIG-IP, TMOS, iRules, or iControl
- Additional language skills beyond English
Benefits
- Work in a high-impact, real-time security environment defending against live threats
- Access to advanced security tools and platforms
- Opportunities to learn from experienced security professionals
- Contribute to innovation in attack detection and defense strategies
- Flexible scheduling to accommodate personal and operational needs
- Remote work options within Mexico or onsite presence in Guadalajara
- Collaborative culture that values knowledge sharing and professional growth
