CrowdStrike is looking for a Security Advisor II to join our Falcon Complete team. You will play a key role in ensuring the overall health and security posture of our Falcon Complete customers, combining technical expertise with customer management to guide them towards a successful and secure experience.
What You'll Do
- Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
- Provide Falcon Complete customers with recommendations that align to improved security.
- Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
- Contact customers directly upon identification of misalignment with Falcon Complete standards.
- Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
- Develop and provide customers with service reports and stats as requested.
- Partner with internal teams to ensure customer satisfaction.
- Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.
What We're Looking For
- 3+ years in a Cybersecurity focused role.
- Customer empathy and ability to guide customers towards desired outcome.
- Excellent customer-facing communication skills including verbal and written.
- Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
- Adept in Windows, Linux, and MAC operating systems.
- Experience or demonstrated knowledge of threat detection and incident response.
- Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
- Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.
- US Citizenship or Green Card Holder.
Nice to Have
- Incident Management and CSIRT operation.
- Change Management.
- Malicious Code: Detection and Response.
- Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
- Intrusion Detection and Response.
- Experience working with complex, sophisticated clients.
- Strong analytical capabilities and a desire to learn new things.
- Able to work across multiple teams to resolve customer issues and requests.
- Demonstrated experience as a security advisor or consultant.
- Knowledge of frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.
Team & Environment
You will work within a team of advisors focused on the overall health and security posture of all Falcon Complete customers.
Benefits & Compensation
- Compensation: $100,000 - $155,000 per year.
- Market leader in compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays for recharge.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees regardless of level or role.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
- Vibrant office culture with world class amenities.
- Great Place to Work Certified™ across the globe.
Work Mode
This is a remote position open to global candidates.
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
