CrowdStrike is looking for a Security Advisor - Falcon Complete to work within a team focused on the overall health and security posture of our Falcon Complete customers. You will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches by guiding customers towards a successful and secure experience.
What You'll Do
- Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
- Provide Falcon Complete customers with recommendations that align to improved security including trend analysis, configuration analysis, and improved product capabilities.
- Meet with customers on an established cadence to provide service overview, opportunities for improvement, and security recommendations.
- Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
- Contact customers directly upon identification of misalignment with Falcon Complete standards.
- Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
- Develop and provide customers with service reports and stats as requested.
- Partner with internal teams to ensure customer satisfaction.
- Liaise with the support team to help troubleshoot and coordinate efforts to resolve technical issues.
What We're Looking For
- 3+ years in a Cybersecurity focused role.
- Customer empathy and ability to guide customers towards a desired outcome.
- Excellent customer-facing communication skills including verbal and written.
- Ability to partner with CrowdStrike teams to troubleshoot and resolve customer issues.
- Adept in Windows, Linux, and macOS operating systems.
- Experience or demonstrated knowledge of threat detection and incident response.
- Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
Nice to Have
- Incident Management and CSIRT operation experience.
- Change Management experience.
- Knowledge of Malicious Code: Detection and Response.
- Experience with Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
- Intrusion Detection and Response experience.
- Experience working with complex, sophisticated clients.
- Strong analytical capabilities and a desire to learn new things.
- Able to work across multiple teams to resolve customer issues and requests.
- Demonstrated experience as a security advisor or consultant.
- Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI.
Team & Environment
You will work within a team of advisors focused on the overall health and security posture of all Falcon Complete customers.
Benefits & Compensation
- Remote-friendly and flexible work culture.
- Market leader in compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays for recharge.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees regardless of level or role.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
- Vibrant office culture with world class amenities.
Work Mode
This is a remote position.
CrowdStrike is proud to be an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.
