About the Role
This position is responsible for managing client scheduling and reservation logistics, ensuring accuracy and timely communication across digital platforms in a fully remote setup.
Responsibilities
- Coordinate and confirm client appointments across multiple time zones
- Maintain accurate reservation records in the company system
- Respond promptly to scheduling inquiries via email and phone
- Update calendars and notify stakeholders of changes
- Collaborate with team members to ensure seamless booking processes
- Track reservation statuses and follow up on pending items
- Resolve scheduling conflicts efficiently
- Communicate proactively with clients regarding timing adjustments
- Ensure all booking details align with service requirements
- Support the implementation of scheduling improvements
- Monitor booking volume and anticipate peak periods
- Escalate complex issues to appropriate personnel
- Maintain confidentiality of client information
- Adhere to internal procedures for data entry and recordkeeping
- Assist with onboarding new team members to scheduling tools
Nice to Have
- Experience in the travel or event planning industry
- Familiarity with project management platforms
- Background in customer service roles
- Knowledge of workflow automation tools
- Prior remote work experience
Compensation
Competitive hourly rate
Work Arrangement
Remote
Team
Part of a distributed team supporting client coordination and operations
What We Offer
- Opportunities for professional growth within operations
- Supportive and collaborative remote work culture
- Access to tools and training for performance success
- Flexible scheduling aligned with personal productivity
Application Process
- Submit your resume and a brief cover letter
- Include examples of scheduling systems you've used
- Shortlisted candidates will be contacted for a video interview
Not available
