Corewell Health is hiring a Scheduler to be a vital link in our patient care coordination. You will schedule patients for outpatient services, coordinate appointments across multiple departments, and provide specialized administrative support for orthopedic services and surgical boarding.

What You'll Do

Respond to calls from patients, physicians, and office staff, determine urgency, and suggest appropriate referrals.
Answer department telephones, prioritize, screen, and redirect calls, handle routine matters, and take messages.
Schedule all patient appointments using the SMS scheduling system.
Mail confirmation letters and preparation information for appointments scheduled more than three days out.
Complete all types of outpatient registrations in a professional, accurate, and timely manner.
Obtain insurance information from patient health insurance or managed care identification cards.
Maintain forms in printers and demonstrate knowledge of all software and hardware computerized equipment.
Work with individual physician offices and their office managers on obtaining correct scheduling information.
Attend all required safety training programs and follow hospital exposure control plans.
Demonstrate respect and regard for all patients, families, visitors, and fellow employees.
Promote effective working relations and work effectively as part of a team.
Manage the TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through the Biogen website.

What We're Looking For

High School Diploma or equivalent
One year of experience in a healthcare setting (prefer registration/scheduling, unit secretary, or medical billing)
30 WPM typing speed
Customer service experience
Telephone experience

Nice to Have

One year of secretarial training or equivalent experience
Experience with One Contact, Epic, Outlook, 3rd party validation insurance websites, and medical terminology

Technical Stack

SMS scheduling system
One Contact
Epic
Outlook
3rd party validation insurance websites

Benefits & Compensation

Comprehensive benefits package
On-demand pay program powered by Payactiv
Discounts directory
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings

Work Mode

This is an onsite position located at SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak.

Corewell Health is committed to cultivating and investing in team members. We foster an interconnected, collaborative culture where all are encouraged to bring their whole selves to work and are dedicated to ongoing resources that advance values of diversity, equity, and inclusion.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.