Responsibilities
- Rapidly diagnose and resolve SCADA, HMI, historian, PLC, network, and process-control-related issues in live production environments at municipal and industrial water/wastewater facilities
- Perform on-site and remote troubleshooting of SCADA communications, control system faults, instrumentation, and automation problems
- Maintain, repair, and support existing Control Panels, PLCs (primarily Allen-Bradley), SCADA servers, workstations, and associated infrastructure
- Support and execute field upgrades, migrations, expansions, minor updates, patches, and fixes on live systems while minimizing plant downtime
- Perform routine system health checks, backups, disaster recovery testing, cybersecurity updates, and preventive maintenance activities
- Remotely monitor SCADA assets and infrastructure across multiple facilities to proactively identify service degradation, maintenance needs, or potential failures
- Manage SCADA user accounts, permissions, access controls, and security settings in compliance with client and cybersecurity requirements
- Respond to emergency situations, provide 24/7 on-call support (rotational), and participate in rapid-response fieldwork when required
- Thoroughly document all work including service tickets, root-cause analysis reports, as-built drawings, infrastructure inventories, and system changes
- Collaborate closely with Operations, Maintenance, Engineering, Administrative teams, project engineers, technical managers, and account managers to ensure long-term system reliability and client satisfaction
- Work within defined service-level agreements (SLAs), maintenance contracts, budgets, and schedules
- Ability to work remotely from home or local facility while maintaining high availability for remote support and occasional site visits
Requirements
- Minimum of 5 years of experience in Control System Design, PLC Programming, and SCADA Development
- Experience with Ethernet IP and network switches.
- Skilled in modifying HMIs and tuning PID loops.
- Strong understanding of industrial power design (medium/low voltage).
- Ability to read and interpret P&IDs and wiring diagrams.
- Experience installing and maintaining electrical components and systems.
- Knowledge of safety protocols and hazard recognition.
- Experience with Allen-Bradley PLC hardware and software (other PLC experience is a bonus).
- Experience with Allen-Bradley FactoryTalk, Schneider Wonderware, Ignition, GE Proficy iFix HMI software (other HMI package experience is a bonus).
- Experience configuring and developing graphics for OITs such as Allen-Bradley PanelView and Automation Direct C-More.
- Experience with automated reporting software (such as SyTech’s XLReporter and HachWims)
- Hands-on experience configuring, interfacing with, and troubleshooting instrumentation found in the water and wastewater industry.
- Strong electrical and mechanical aptitude.
- Experience with Microsoft Office suite (Teams, Word, Excel, PowerPoint).
- Must be physically able to lift and carry 40 lbs repeatedly
- Comfortable working from heights (ladders, scissor lifts, platforms) and in confined spaces
- Able to safely work on live control panels while wearing proper arc flash PPE and following NFPA 70E protocols
- Candidate must maintain a valid driver’s license with no major infractions
- Candidate must maintain a valid REAL ID driver’s license or other TSA-approved identification
Nice to Have
- Associate or Bachelor’s degree in a related field is preferred.
- Computer networking experience (hardware and configuration) is a bonus
- Experience in higher programming languages (VB, C++, Java, Python) is a bonus.
- Water/wastewater industry experience is a bonus.
Benefits
- This position is eligible for a $5,000.00 sign-on bonus.
Work Arrangement
Hybrid
Team
Structure: strong team of motivated professionals
Additional Information
- This position involves regular travel to client facilities (typically within driving distance) for on-site troubleshooting, preventive maintenance, system upgrades, emergency response, and scheduled service visits. Regional travel up to 50–70% (mostly day trips), with occasional overnight stays required depending on call-out needs and multi-day service work.
