Responsibilities
- Lead the full implementation process from client signature to go-live.
- Maintain clear, structured documentation throughout the onboarding process.
- a. Adopting Swapcard’s implementation framework
- b. Leveraging & updating Client folders
- Collect and organize Internal full handover documentation calls to align technical setup to lead the delivery phase matching client objectives.
- a. Ensure all decisions and setup information are captured for seamless handoff to CAM
- Manage all technical setup (event structure, integrations, branding)
- Supervise the Swapcard & Avolio registration experience.
- a. Own Swapcard in-App roll out
- b. Build Registration logic and flows
- c. Setup the scoping document for both Simple and Advanced reg
- Creating the skeleton structure for reg implementation
- a. Collaborate with Registration Implementation Managers for Advanced builds.
- Coordinate timelines and deliverables across Registration, Support, and Product when needed.
- Share and continuously improve implementation frameworks and onboarding playbooks.
- Serve as the client’s project lead during onboarding. Collaborating with CAM for long-term success.
Requirements
- Solid understanding of Swapcard’s platform or comparable event/tech systems
- Confident designing user flows, reg logic, and configuring platform modules
- Project management skills — able to own timelines and coordinate stakeholders
- Strong communication and client-facing skills, especially during setup phases
- Detail-oriented, structured, and delivery-focused
- Comfortable working cross-functionally with support, registration, and product teams
Benefits
- International team with 40+ nationalities (more on the way!)
- Remote-first policy with headquarters in Paris
- Thriving startup with career growth opportunities
- Open-minded culture that appreciates differences
- Feedback-driven, supportive & curious team with a DIY mindset
- Generous Paid Time Off to ensure you have time for what matters most
- Remote perks designed to optimize your working experience
- In-person social gatherings to celebrate our achievements
- 100% of your health insurance contribution paid by Swapcard
- Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)
- Co-working space budget to support remote work in professional environments
- Learning budget to help you develop new and existing skills
- Mental health care initiatives to support your well-being
Work Arrangement
Remote (Worldwide)
Team
Team size: 180+. Structure: 42 nationalities
Additional Information
- Equal Opportunity Swapcard is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran
