Hilton is looking for a Room Attendant to join our Housekeeping team. In this role, you will support all housekeeping and laundry operations, delegating tasks and ensuring timely work to help deliver on our vision to fill the earth with the light and warmth of hospitality. You will be a key player in providing the exceptional guest experiences for which Hilton is known.
What You'll Do
- Ensure high operating standards in Housekeeping and Laundry per hotel brand standards.
- Monitor the appearance, standards, and performance of Housekeeping and Laundry Team Members with an emphasis on training and teamwork.
- Provide excellent guest service.
- Work on the availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision.
- Manage controls of the Housekeeping department, such as frequency of employees, release of master keys, incident book, uniform and linen input/output.
- Check daily guest information in the CRM and ensure preferences and requests are met on time.
- Request flowers for special occasions and provide embroidery for special linen.
- Control monthly Lost and Found and donations.
- Check uniforms and send them for cleaning and/or repair.
- Coordinate and control all traffic of documents and people within the department.
- Release linen from Laundry daily.
- Make daily guest clothing release for guests using the laundry service.
- Make monthly closing of Laundry expenses and provision.
- Replace the Laundry Attendant in case of holidays, days off, or absences.
What We're Looking For
- Strong planning and organizing skills.
- Good oral and written communication.
- Previous experience in Laundry operations.
- Good interpersonal skills.
- Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office.
- Committed to delivering a high level of customer service.
- Excellent standards of cleanliness.
Nice to Have
- Ability to work effectively in a team.
- Excellent attention to detail.
- A positive attitude.
Technical Stack
- Microsoft Office
Hilton is an equal opportunity employer.
