Mercier Consultancy MD is hiring a Romanian Speaking Customer Service For Booking.com - Work Remote In Greece

We are excited to present a remote opportunity for Romanian Speaking Customer Service Representatives to collaborate with a prominent travel platform while based in Greece. This role is ideal for professionals passionate about delivering outstanding customer support in the travel and hospitality domain. As a representative, you will help customers in Romanian, ensuring they experience a smooth process when booking accommodations and managing travel arrangements. Key Responsibilities • Process customer inquiries concerning bookings, cancellations, and accommodations through phone, email, and chat in Romanian. • Deliver comprehensive information about property details, availability, and travel-related services. • Support customers in resolving booking issues and provide prompt, effective solutions. • Document and maintain precise records of customer interactions with systematic follow-up management. • Work collaboratively with team members to elevate customer satisfaction and service quality. • Continuously monitor industry trends, promotions, and updates to provide accurate and current assistance. Requirements • Native or near-native Romanian language skills (written and spoken); English proficiency is beneficial. • Demonstrated customer service background, particularly in travel or hospitality sectors. • Exceptional communication abilities with a customer-centric approach. • Proven capability to resolve challenges and manage customer inquiries professionally. • Technical proficiency with computer systems, online booking platforms, and CRM software. • Self-motivated with strong independent work skills in a remote environment. • Adaptable scheduling, including potential evening and weekend shifts. Benefits • Competitive Monthly Compensation • Two Additional Annual Salary Supplements • Comprehensive Relocation Support Package • Fully Sponsored Professional Training • Comprehensive Health Insurance Coverage • Additional Attractive Perks