Wellhub is hiring a Revenue Operations Program Manager

Wellhub is looking for a Revenue Operations Program Manager to support AI-driven projects focused on deploying, managing, and optimizing AI agents for our Revenue organization. Based in São Paulo, you will act as a bridge between business and technical teams, partnering with Commercial Leadership, Product, Engineering, UX, Marketing, Finance, and Analytics to shape and execute AI strategy and maximize client lifetime value.

What You'll Do

• Support the design and deployment of AI Agents to support key sales and commercial workflows.
• Design, develop and refine conversational logic for AI Agents within selected AI Agent platform(s). Act as the internal operational expert and day-to-day operator for the AI Agent platform(s).
• Collaborate with Revenue leadership to continuously train and improve AI Agents; prioritize and implement strategic improvements.
• Monitor day-to-day performance and develop regular reports to improve AI Agent performance, tracking metrics like deflection rates, meeting rates, and conversion rates.
• Plan requirements with internal stakeholders and lead working groups to usher AI-Agent projects through their entire lifecycle.
• Understand commercial processes and client needs; represent Revenue team and client perspectives in internal strategy and planning sessions.
• Drive and influence the development, prioritization, and analysis of A/B experiments with AI Agents to accelerate business growth and improve efficiency.
• Inspire and empower others by genuinely caring for wellbeing, creating a supportive work environment.

What We're Looking For

• Reside in São Paulo.
• Available to go to the office once a week.
• Advanced English is mandatory for interaction with international stakeholders.
• Previous experience in high-growth SaaS environments is mandatory.
• Independent problem-solver capable of seeking information and solving conceptual problems autonomously in a fast-paced environment.

Nice to Have

• Experience or strong familiarity with how Generative AI systems operate.
• Experience training AI agents or designing conversational logic is a significant plus.
• Familiarity with Salesforce or HubSpot is a plus.

Team & Environment

You will be part of the Global Programs team within the Client Sales organization, reporting to the Director of Global Programs.

Benefits & Compensation

• Free Gold+ Wellhub membership with access to onsite gyms, studios, digital fitness programs, and online wellness resources for employee and up to three family members.
• Wellz: Complete emotional wellbeing program with personalized journeys including 52 individual therapy sessions per year and on-demand content.
• Health, dental, and life insurance.
• Flexible Schedule: Employees define schedules with their leaders, aligning with time zones, team needs, and personal routines.
• Paid Time Off: Vacations after 6 months, plus 3 additional days off per year, plus 1 day off for each year of tenure (up to 5), plus an extra birthday holiday.
• Paid Parental Leave: 100% paid parental leave for all new parents, with extended leave and a ramp-back period for parents giving birth.
• Career Growth: Access to world-class platforms, interactive sessions, personalized development roadmap, and internal opportunities.

Work Mode

This is a hybrid role based in São Paulo, requiring weekly in-office presence.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.