Altru Health System is hiring a Revenue Cycle Assistant to be a primary point of contact for patient financial services. You'll manage front desk interactions and incoming calls, maintaining confidentiality and delivering exceptional support. You will join a culture where support and teamwork are at the heart of what we do.

What You'll Do

Manage all front desk onsite patient interactions by researching, resolving, and documenting all issues and concerns.
Perform account analysis and educate guarantors regarding payment issues on outstanding patient balances.
Address patient complaints, financial concerns, and other issues in a courteous and professional manner using available resources.
Review, verify, and evaluate demographic and third-party payer information related to patient accounts.
Receive and respond to patient, professional, and clinical inquiries in person, providing accurate processing and billing support.
Explain insurance benefits, payments, claim submission, billing, and general Business Office procedures.
Resolve problems, concerns, insurance, coding, and billing questions as the primary contact for customers and staff.