Responsibilities
- Act as consultant to Conti Life Cycle (CLC) Partner for pre-install consulting and Partner approval.
- Work with CLC Partner's contractors and suppliers to maintain production schedule upon installation.
- Advise on plant installation requirements, like power, electricity, compressors, transformers, etc.
- Partner on PMP for equipment and parts.
- Support CLC partners with equipment operation, process execution and maintenance training.
- Develop and implement the retreading quality process.
- Responsible for providing technical assistance to all Digital Solutions products with customers (Fleets and Dealers).
- Help with installations, demonstrations and training.
- Look for all government requirements concerning equipment installation in each territory and inform Conti-Life Cycle (CLC) partners.
- Consult on the equipment design, layout and installation to have the optimum retreading operation.
- Implement and train on all tracking systems of each retreading tire into the retreading shop and all statistical information for all retreading process to make plans to improve their operations.
- Support CLC partners to train their plant personnel.
- Teach them how to use the equipment, tools, material in every step of the retreading process and maintain the equipment.
- Provide technical assistance to machine and process related problems.
- Ensure that every equipment manual is available. They contain the equipment spare parts needed, set ups, maintenance checks, etc.
- Evaluate every single step of the retreading process using the MER tool.
- Evaluate the equipment accuracy, conduct thermocouple tests and final finishing tire evaluations.
- Install and maintain Continental’s Digital Solution products including CPC, ContiConnect YRS, CPC with Telematics, CPC Solo systems at our customer locations.
- Support and/or conduct installation of Digital Solutions products at dealers and fleets location.
- Training of customers on Digital Solutions products.
- Conduct training for initial set up of systems and regular training sessions to on-board customer personnel, dealers, and fleets.
- Support and/or conduct training sessions around installation and technical usability of all Digital Solutions products to Continental employees.
- While installing products or during regular visits to support customers with technical questions and issues, conducts check of customers’ stocks of parts and sell additional to replenish minimum stock levels at customers (dealers and fleets).
- Conduct CT2 analysis with customers to support Technical Customer Service field engineers and product management groups acquiring data from tires that are placed in customers vehicles.
- Support Key Account Support team and Area Sales Manager sales organization in introducing and keeping up with Digital Solutions products in the market.
Work Arrangement
Remote (Country)
Additional Information
- Candidates must be located near a major airport in Canada.
