The Retail Solutions Account Executive at CHEP Chile S.p.A. is responsible for managing and growing strategic retail accounts by building strong customer relationships, driving operational efficiency, and improving asset recovery. This role combines commercial execution with strategic partnership development, focusing on delivering Joint Business Plans, digital and sustainability solutions, and ensuring high customer satisfaction in large-scale retail environments.
What You'll Do
- Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.
- Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.
- Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.
- Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency.
- Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement.
- Maintain accurate audit result forecast.
- Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base.
- Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.
- Own the day-to-day customer relationship and overall commercial execution.
- Drive revenue growth through lane expansion, cross-selling, and improved profitability.
- Build accurate forecasts and develop robust Account Plans, ensuring forecast reliability at account level.
- Create customer-specific value propositions and business cases.
- Monitor and deliver volume, revenue, and margin commitments.
- Map key stakeholders and build multi-level relationships across customer organizations.
- Co-create and execute Joint Business Plans (JBPs) that integrate customer priorities with digital, operational, and sustainability solutions (e.g. asset efficiency, circularity programs).
- Lead growth negotiations, renewals, and commercial agreements.
- Drive adoption of digital solutions and sustainability initiatives within customer operations.
- Analyze operational, financial, and platform KPIs to generate actionable insights.
- Recommend pricing actions and supply-chain optimization opportunities.
- Provide structured market intelligence and competitive insights to inform strategy.
- Lead Account Health Reviews and periodic Business Reviews.
- Monitor operational KPIs, CX metrics, and customer feedback to identify risks early.
- Drive corrective and proactive actions in coordination with internal teams.
- Maintain accurate and reliable customer data in Salesforce.
- Manage escalations and alerts, coordinating recovery and resolution actions.
- Coordinate closely with Supply Chain, Customer Service, Digital, CX, Finance, and Retail teams to ensure alignment and execution.
- Act as the central point of contact, integrating all internal inputs required to deliver customer outcomes.
- Ensure consistent service delivery, SLA compliance, and project execution across all supporting teams.
- Hold direct accountability for asset management performance, including returns, control, losses, and misuse.
- Design and implement structural, long-term operational solutions to improve asset productivity.
- Maintain a strong field presence, engaging directly with distribution centers and retail stores.
What We're Looking For
- Bachelor’s degree in Business, Engineering, or a related field.
- 5+ years of experience in Key Account Management or senior B2B customer-facing roles.
- Background in Retail, FMCG/CPG, Supply Chain, Logistics, or SaaS environments.
- Intermediate to advanced English.
- Own vehicle / mobility required.
Nice to Have
- Postgraduate studies in BI, CX, or consultive selling.
- Proven experience negotiating with senior customer executives.
Technical Stack
- Salesforce
- SAP
- Power BI
- customer platforms
Benefits & Compensation
- Maximize your work-life balance and flexibility through our Hybrid Work Model.
- You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
- You’ll help change how goods get to market and contribute to global sustainability.
- You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.
Work Mode
Maximize your work-life balance and flexibility through our Hybrid Work Model.
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
