About the Role
The role involves managing the renewal process for existing clients, ensuring high retention rates by understanding customer needs, coordinating with internal teams, and delivering renewal strategies tailored to client success.
Responsibilities
- Lead end-to-end renewal cycles for customers in the EMEA region
- Monitor customer health and identify risks that may impact renewal decisions
- Collaborate with customer success and account management teams to align renewal strategies
- Analyze contract terms and pricing models to support renewal negotiations
- Maintain accurate forecasts and renewal pipelines in CRM systems
- Communicate renewal options and pricing to clients in a clear and timely manner
- Address client concerns related to product usage, support, or contract terms
- Work with legal and finance teams to finalize renewal documentation
- Track and report on renewal performance metrics regularly
- Identify expansion opportunities during renewal discussions
- Ensure compliance with contractual obligations and service level agreements
- Coordinate with onboarding and support teams to resolve outstanding issues
- Develop client-specific renewal playbooks based on usage patterns
- Escalate critical customer issues to senior leadership when necessary
- Maintain up-to-date knowledge of product roadmap and updates
- Support quarterly business reviews with key stakeholders
- Drive timely execution of renewal timelines to avoid churn
- Use data insights to anticipate customer behavior and inform strategy
- Promote long-term client relationships through consultative engagement
- Stay informed about regional market trends and competitive landscape
Nice to Have
- Experience in enterprise software or collaboration tools
- Prior work with global customer portfolios
- Certifications in customer success or account management
- Background in sales or client services within tech industry
- Exposure to agile or product-led growth environments
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Part of the Customer Success team focused on client retention and expansion
Why This Role Matters
This position plays a critical role in maintaining stable revenue streams by ensuring customers continue their subscriptions. The manager acts as a trusted advisor, helping clients realize ongoing value and aligning their goals with product capabilities.
What You’ll Bring
A proactive approach to customer engagement, sharp analytical skills, and the ability to balance empathy with business objectives. You should be comfortable navigating complex contracts and advocating for both the customer and the company.
Not specified
