RoomPriceGenie is hiring a Remote Technical Support / Integrations Manager to bridge technical innovation and customer satisfaction at our fast-growing B2B SaaS company. You will take ownership of diverse responsibilities, managing technical integrations and providing professional support.
What You'll Do
- Act as the connection between the RoomPriceGenie tech team and end customers, coordinating the resolution of technical integration challenges and API-related issues.
- Provide professional support in managing relationships with our technical partners, guiding them through onboarding, pilot, and launch phases.
- Develop and maintain comprehensive documentation for integrations, enabling team members and clients to resolve first-level support queries independently.
- Uphold integration quality standards to ensure the best connectivity and cooperation with our partners.
What We're Looking For
- Previous experience in integrations or a technical support role.
- Familiarity and a solid understanding of hotel operations and KPIs.
- Experience with hotel technology solutions such as Property Management Systems or Channel Managers.
- Familiarity with ticketing systems such as Hubspot.
- Basic understanding of APIs like REST API and data formats such as JSON and (OTA)XML.
- Ability to read and interpret log files like JSON and XML and communicate technical details effectively with partners.
- A strong sense of urgency, persistence, and commitment to meeting deadlines.
- Customer-focused mindset with a passion for delivering exceptional customer service.
- Exceptional attention to detail and self-direction.
- Outstanding communication skills—you can clearly articulate complex ideas and collaborate effectively.
- A team player with a high ownership mentality, taking pride in your work and driving projects to completion.
- Fluent in English with the ability to engage in technical discussions confidently.
- C2 Level Proficiency in German.
- Based in the European Time Zone (UTC+0 to UTC+2) for optimal collaboration with our team.
Nice to Have
- Experience with Reservations data and understanding of metrics such as Revenue, Occupancy, ADR, and RevPAR, particularly in the hotel or revenue management industry.
- Hands-on familiarity with tools such as Postman or similar technical platforms.
- Located in Mannheim, Germany.
- Educational background in Hotel Management, IT, or Business.
- Experience writing technical documentation to document issue types and solutions.
Technical Stack
- Hubspot
- REST API
- JSON
- (OTA)XML
- Postman
Benefits & Compensation
- Hybrid Office Model: Choose remote, office, or a mix.
- Epic Team Gatherings: Annual global week-long meetup and regular office hangouts.
- Growth and Development: Personal and professional development opportunities with up to three extra days off each year for growth.
- 5 Years? 5 Weeks!: After five years, earn five weeks of bonus vacation time.
- Birthday Celebrations: Take your birthday off.
- Flexible Hours: Flexible working hours to balance work and personal life.
- Wellbeing Matters: Access to Headspace meditation app.
Work Mode
This is a hybrid role with a flexible office model. You must be located in the European Time Zone (UTC+0 to UTC+2) for optimal collaboration.
RoomPriceGenie is an equal opportunity employer.
