Agilent Technologies is hiring a Remote Technical Support for Pathology - Finnish speaking

Agilent Technologies is looking for a Remote Technical Support Specialist for Pathology to join our Diagnostic Service team. You will be the go-to expert providing friendly, knowledgeable support to customers using our innovative pathology products after the sale.

What You'll Do

• Manage technical support phone lines and respond to customers’ questions and concerns.
• Provide first and second-level support to customers by phone and email.
• Diagnose and troubleshoot technical issues remotely to find solutions.
• Work closely with internal teams (Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, QA Complaints) to resolve problems quickly.
• Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
• Take part in quality improvement projects and help enhance our service offerings.
• Occasionally visit customers on-site to gain hands-on experience and support sales activities.

What We're Looking For

• Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
• Excellent technical product knowledge and remote troubleshooting skills.
• Proficiency in computer and software applications.
• Language: Finnish – mandatory.
• Language: At least one additional Nordic language: Danish, Swedish, or Norwegian – mandatory.
• Language: English – mandatory.
• Great problem solving / analytical skills.
• Eager to learn about new software technology, instruments, applications, and consumables.
• Communication/ interpersonal skills to interact at various levels.
• Strive to provide excellent customer support.
• Enjoy both working within a team and autonomously.

Nice to Have

• Experience in a pathology laboratory or similar environment.
• Knowledge of any of the following EMEA support languages: Dutch, French, German, Italian, Spanish.

Technical Stack

• CRM systems (OneConnect C4C and SAP CRM)

Team & Environment

Work closely with internal teams: Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints.

Benefits & Compensation

• Position can be remote, hybrid or office based.
• Comprehensive training and development opportunities, including an Onboarding program.
• A dynamic environment focused around delivering best-of-class customer service.
• Core global benefits plus Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (may vary by country).
• A dedication to work/life balance.

Work Mode

This is a hybrid position. You can work remotely.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.