Rockwell Automation is hiring a Remote Support Engineer, Industrial Automation

Rockwell Automation is looking for a Remote Support Engineer to join our Information Software team. In this role, you will work directly with customers to resolve application and product issues for the FactoryTalk Operation Suite software portfolio.

What You'll Do

• Provide technical support services to internal and external customers, including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
• Provide exceptional customer service from inception to resolution for each issue, primarily via telephone with additional support via email or technical notes.
• Create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.
• Occasionally cover an after-hours shift and carry a weekend support phone to provide support for 24/7 customers.
• Support FactoryTalk Operation Suite Software, including FactoryTalk Optix, FactoryTalk View Site Edition, FactoryTalk ViewPoint, FactoryTalk Linx Gateway, RSView32, and Thin Manager.

What We're Looking For

• A Bachelor's degree.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice to Have

• 2+ years' experience troubleshooting, implementing, and/or designing industrial process and/or automation systems.
• Understanding of Rockwell Automation's FactoryTalk OperationSuite Software products, including FactoryTalk Optix, FactoryTalk View Site Edition, FactoryTalk ViewPoint, FactoryTalk Linx Gateway, RSView32, and Thin Manager.
• Knowledge of PLCs, Ethernet networking, domain administration, historians, SQL, and Human Machine Interface (HMI) systems.
• Experience installing, configuring, and administering Microsoft Windows Server, Microsoft SQL Server, Web-based applications, Relational Databases, and Open-Source Projects.
• Ability to work effectively with Internet Information Services (IIS) and Distributed Component Object Model (DCOM).
• Familiarity with various Microsoft Technologies, including Visual Studio, SQL, and SSR.
• Programming experience in Java, VBA, Windows PowerShell, JavaScript, Python, NetLogic, C#, C++, or equivalent.
• General knowledge of industrial networks and communication protocols such as OPC and MQTT.

Technical Stack

• FactoryTalk Optix, FactoryTalk View Site Edition, FactoryTalk ViewPoint, FactoryTalk Linx Gateway, RSView32, Thin Manager.
• PLCs, Ethernet networking.
• Microsoft Windows Server, Microsoft SQL Server.
• Internet Information Services (IIS), Distributed Component Object Model (DCOM).
• Visual Studio, SQL, SSR.
• Java, VBA, Windows PowerShell, JavaScript, Python, NetLogic, C#, C++.
• OPC, MQTT.

Team & Environment

You will be part of the Information Software team, reporting to a Remote Support Team Lead.

Benefits & Compensation

• Health Insurance including Medical, Dental, and Vision.
• 401k.
• Paid Time Off.
• Parental and Caregiver Leave.
• Flexible Work Schedule where you will work with your manager to enjoy a schedule that can be flexible with your personal life.

Work Mode

This is a hybrid position open to candidates within the United States.

Rockwell Automation is an equal opportunity employer, including persons with disabilities and veterans. We are dedicated to building a diverse, inclusive, and authentic workplace and welcome all creators, forward thinkers, and problem solvers.