Philips is looking for a Remote Service Engineer for our Virtual Care solutions. In this role, you will provide advanced first-line remote technical support, managing and resolving customer service requests. You'll be part of a health technology company dedicated to meaningful innovation.

What You'll Do

Provide advanced first-line remote technical support to resolve issues within one or two low complexity modalities.
Receive, document, and prioritize customer service requests from various communication channels.
Document all service activities thoroughly, including detailed diagnostics, troubleshooting procedures, and resolutions.
Identify and escalate complex issues requiring higher-level intervention.
Ensure all technical support activities comply with regulatory guidelines.
Engage in continuous learning to expand your technical knowledge and expertise.
Collaborate with cross-functional teams to share knowledge and improve service delivery.
Operate under general supervision, seeking guidance for particularly complex situations.

What We're Looking For

Minimum 2 years of experience in a technical support role or equivalent.
High School Diploma, Vocational Education, or a Bachelor's Degree in an Engineering, Medical, or Science related field.

Nice to Have

Background in Healthcare or Healthcare Information Management, including HL7 messaging and clinical knowledge.

Technical Stack

SQL Server management and support
HL7 messaging

Team & Environment

You will collaborate actively with cross-functional teams to improve service delivery and share best practices.

Benefits & Compensation

Generous PTO
401k with up to 7% match
HSA with company contribution
Stock purchase plan
Education reimbursement
Annual incentive plan
Remote service incentive bonus
Sales commission or long-term incentives may be offered
Hourly pay ranges from $37.00 to $69.78 depending on location, plus eligible overtime