TechOp Solutions is hiring a Remote Senior Call Center Representative to provide critical support for client operations. This role involves reviewing, analyzing, and documenting sensitive information while handling a high volume of calls. You'll be responsible for ensuring accuracy, maintaining compliance, and assisting in training new team members.
What You'll Do
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Train and onboard new Customer Service Representatives
- Conduct database and open-source research
- Route and escalate calls appropriately
- Perform other duties as assigned
What We're Looking For
- 5+ years of experience in a call center
- Associate's Degree
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite
- Experience in handling sensitive information
Technical Stack
- Telephony systems
- CRMs
- Microsoft Office Suite
Work Mode
This role operates in a local-city remote mode, open to candidates based in Brownsville, TX, and Cameron County, TX.
