About the Role
This role involves managing the full sales cycle while ensuring clients receive excellent support and achieve their desired outcomes through proactive engagement and problem-solving.
Responsibilities
- Identify and pursue new sales opportunities within target markets
- Respond promptly to customer inquiries and onboard new clients
- Build and maintain strong relationships with customers
- Guide customers through service setup and implementation
- Address customer concerns and resolve issues efficiently
- Track customer interactions and sales progress in CRM systems
- Collaborate with internal teams to improve service delivery
- Gather and share customer feedback to inform product improvements
- Monitor customer satisfaction and identify areas for enhancement
- Support renewal and upsell initiatives with existing clients
- Provide product and service demonstrations to prospects
- Maintain accurate records of customer accounts and communications
- Follow up with leads to advance them through the sales pipeline
- Educate customers on best practices for optimal service use
- Ensure timely resolution of service-related requests
- Act as a primary point of contact for assigned accounts
- Analyze customer needs to recommend appropriate solutions
- Escalate technical issues to appropriate support teams
- Maintain up-to-date knowledge of company offerings
- Meet performance goals related to sales and customer retention
- Adapt communication style to suit diverse customer backgrounds
- Contribute to process improvements in customer onboarding
- Support marketing initiatives by sharing customer insights
- Participate in regular team meetings and training sessions
- Stay informed about industry trends and competitive landscape
Compensation
Not specified
Work Arrangement
Remote
Team
Distributed team supporting customer success and sales operations
Location Requirements
Applicants must reside in a Latin American country to be eligible for this position
Language Requirements
Fluency in English is required for all customer and internal communications
Not applicable
