The Telehealth Psychologist Assistant will serve as the backbone of clinical operations at Mind Friend, supporting licensed psychologists by managing patient onboarding, scheduling, technical support, and administrative tasks in a fully remote environment. This role is ideal for someone passionate about mental health and seeking hands-on experience in the telehealth industry.
What You'll Do
- Guide new clients through the intake process, ensuring all preliminary paperwork, consent forms, and assessments are completed prior to their first session.
- Coordinate calendars, schedule appointments, and manage cancellations or rescheduling for multiple psychologists.
- Act as the technical liaison for clients, helping them troubleshoot any video, audio, or platform connectivity issues before or during their sessions.
- Assist psychologists with preparing session materials, organizing electronic health records (EHR), and proofreading non-clinical documentation.
- Respond to patient inquiries via email and secure messaging with warmth, professionalism, and promptness.
- Maintain strict confidentiality and ensure all tasks are performed in compliance with HIPAA and other patient privacy regulations.
What We're Looking For
- Highly empathetic and organized
- Passionate about mental health
- Ability to maintain strict confidentiality
- Experience with HIPAA and patient privacy regulations
- Strong communication skills to respond to patient inquiries professionally and promptly
- Ability to troubleshoot basic video, audio, and platform connectivity issues
Technical Stack
- Electronic Health Records (EHR) system
- Telehealth video platform
- Secure messaging tools
- Email communication platforms
Team & Environment
- Fully remote team supporting licensed psychologists
Benefits & Compensation
- Compensation details not specified
- Equity details not specified
- Other benefits not specified
Work Mode
- 100% Remote
- Global work eligibility
EEO statement not specified.
