About the Role
This position involves managing guest reservations, providing pre-arrival and post-booking support, and ensuring a smooth experience for travelers. The ideal candidate is organized, responsive, and passionate about hospitality in a virtual environment.
Responsibilities
- Handle guest inquiries via email, phone, and messaging platforms promptly and professionally
- Manage reservation bookings and modifications across multiple travel partners
- Coordinate check-in and check-out logistics for guests staying in various accommodations
- Verify guest details and ensure accurate data entry in booking systems
- Respond to special requests and accommodate guest preferences when possible
- Troubleshoot booking conflicts and resolve scheduling issues efficiently
- Provide pre-trip information including travel tips, local recommendations, and property details
- Act as a point of contact between guests and property managers during stays
- Monitor upcoming reservations and prepare guest communication packages
- Update availability calendars in coordination with property partners
- Follow up with guests post-stay to gather feedback and ensure satisfaction
- Escalate urgent issues to management with clear documentation
- Maintain confidentiality of guest information and adhere to data privacy standards
- Stay informed about local events and attractions to enhance guest experience
- Assist in refining booking processes to improve efficiency and guest outcomes
Nice to Have
- Background in vacation rental or boutique hospitality services
- Fluency in a second language, especially Spanish or French
- Experience with property management systems like Hostaway or Guesty
- Knowledge of travel logistics and regional tourism trends
- Prior remote work experience in a customer-facing role
Compensation
Competitive hourly rate based on experience
Work Arrangement
Fully remote with flexible scheduling
Team
Small, collaborative team focused on guest satisfaction and seamless travel coordination
What We Offer
- Opportunities for professional growth within a growing hospitality team
- Flexible work hours to support work-life balance
- Supportive remote work environment with regular check-ins
- Access to training resources for hospitality and reservation systems
- Recognition for outstanding guest service performance
Application Process
- Submit a resume and brief cover letter outlining your relevant experience
- Selected candidates will complete a short written assessment
- Final stage includes a video interview with the operations team
- Onboarding includes system training and mentorship period
Not available
