AI Acquisition is hiring a Remote FinOps Operations Specialist as a senior operational expert in dispute management, refunds, chargebacks, and payment systems. This specialist contract role is designed to protect revenue, reduce financial risk, stabilize payment operations, and build sustainable systems.
What You'll Do
- Manage the full end-to-end chargeback and dispute process including categorisation, evidence gathering, rebuttal preparation, and submissions.
- Interface with banks, card networks, and payment processors; track dispute performance metrics and scheme risk thresholds.
- Oversee refund flows, identify root causes of disputes, and implement controls to reduce dispute volume and revenue leakage.
- Operate across payment platforms including Stripe, PayPal, WAP, and various gateways and processors.
- Build SOPs and standardised workflows for refunds, disputes, and chargeback handling; shift from reactive processing to proactive risk management.
- Identify systemic risk patterns, reduce dispute ratios, improve transaction approval quality, and strengthen platform trust.
What We're Looking For
- Proven experience managing chargebacks, disputes, and refunds end-to-end.
- 5+ years in payments operations, chargebacks, refunds, disputes, FinOps, billing, or risk roles.
- Deep understanding of the full dispute lifecycle.
- Hands-on experience with Stripe, PayPal, payment gateways, and subscription billing platforms.
- Experience in high-ticket online businesses, SaaS, coaching, education, or digital services.
- Strong operational mindset — systems builder, not task processor.
- Ability to work independently and structure chaos into order.
- Experience working with banks, issuers, and financial institutions.
- Strong documentation and process design skills.
- Fluent English (spoken and written).
Nice to Have
- FinOps or Revenue Operations background.
- Experience in SaaS billing operations.
- Exposure to fraud prevention and risk scoring systems.
- Experience working in AI, SaaS, or subscription platforms.
- Previous experience in scaling platforms or marketplaces.
- Familiarity with chargeback monitoring tools and analytics platforms.
Technical Stack
- Stripe
- PayPal
- WAP
- Payment gateways and processors
- Subscription billing platforms
Work Mode
This is a global remote position.
This position operates within a fast-scaling, innovation-driven environment where agility, ownership, and excellence are core values. The company maintains a performance-driven culture focused on revenue growth.
