Modivcare is hiring a Remote Device Support Specialist

Modivcare is looking for a Remote Device Support Specialist to resolve technical device issues and deliver support to VRI clients and customers. Your primary focus will be providing exceptional customer service by ensuring a clear understanding of technology and addressing related questions.

What You'll Do

• Manage a moderate volume of inbound and outbound calls, providing a supportive and positive customer service experience.
• Accurately record details of calls, dispatches, and messages.
• Collaborate with experienced team members to research, investigate, and respond to technical issues and complaints in a timely manner.
• Address basic technology-related queries and seek guidance to appropriately refer calls to relevant departments.
• Assist clients and customers in understanding technology and provide guided troubleshooting for existing technical issues.
• Contribute to the distribution of service requests and the resolution of straightforward technical issues under guidance.
• Learn and adhere to individual phone queue metrics, service level agreements, quality scores, and schedule adherence.
• Follow established company and departmental processes and procedures with support.
• Learn and educate clients on the functionality and capabilities of their technology with assistance from experienced team members.
• Participate in other projects or duties as assigned.

What We're Looking For

• High School Diploma required.
• Zero (0) plus years of experience, or an equivalent combination of education and/or experience.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Active listening skills to understand customer inquiries and concerns.
• Clear articulation of technical information to non-technical individuals.
• Understanding of basic customer service principles, patience, and empathy.
• Ability to maintain a positive and supportive attitude.
• Basic skills in recording and documenting details of calls, messages, and dispatches.
• Familiarity with basic technology concepts and devices.
• Ability to troubleshoot and resolve simple technical problems with guidance.
• Ability to work collaboratively with team members and willingness to seek guidance.
• Basic problem-solving skills to address straightforward technical issues.
• Ability to research, investigate, and respond to inquiries in a timely manner.
• Basic time management skills to handle call volume, adhere to schedules, and meet service level agreements.
• Ability to handle evolving responsibilities and tasks as skills develop.

Benefits & Compensation

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more)
• Starting at $15/hourly

Work Mode

This is a fully remote position.

Modivcare is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.