Buenos Aires Remote (Global) Employment

Dalstrong is hiring a Remote Customer Service Representative

About the Role

Dalstrong is seeking a Remote Customer Service Specialist to join their team in the Americas Region. This full-time role involves handling customer inquiries, ensuring satisfaction, and resolving issues related to products and shipping, with flexible hours and remote work options.

What You'll Do

  • Assist customers with product inquiries and concerns
  • Ensure customers are delighted and satisfied with their customer service interaction
  • Turn around dissatisfied customers due to shipping or product delays

What We're Looking For

  • Located in the Americas Region
  • Detail-oriented
  • Organized
  • Self-motivated

Team & Environment

Reporting to the Director of Customer Service, you’ll work within a customer-focused team dedicated to enhancing the experience of clients’ culinary creations and aiming to delight every customer.

Benefits & Compensation

  • Full-time position
  • Flexible hours
  • Remote work

Work Mode

Remote position open to candidates in the Americas Region with flexible hours.

Dalstrong is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Skills
customer servicedetail-orientedorganizedself-motivatedcommunicationtime managementproblem solving customer servicedetail-orientedorganizedself-motivatedcommunicationtime managementproblem solving
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About company
Dalstrong
About UsWe are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon, Shopify & Walmart. You can find out more about the company here https://dalstrong.com/. Job Description: At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist located in the Americas Region, we’d love to hear from you!What You’ll Do!* You will assist customers about product inquiries/concerns. * You will make sure that customers are delighted and satisfied with their customer service interaction. * You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays. Qualifications: Who You Are (Requirements)* Fully fluent in English. * Proven experience with Achieving Customer Service Excellence Experience working with Amazon within a customer service capacity* Hard-working, resourceful, self-motivated, detailed, and responsible * Passionate about helping others and the company succeed * Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis * Knowledgeable in MS Office, Google Sheets, Project Management tools * Experience using Freshdesk (or similar) is a plus. * Willingness to work for a single employer exclusively * Capacity to work additional hours if needed  Additional Information: What’s in it for YOU?* Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture * Free premium culinary products from our company Ready to Meet Us?For immediate response, please go to our careers sitehttps://dalstrong.com/pages/career
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Job Details
Category other
Posted 5 hours ago