About UsWe are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon, Shopify & Walmart. You can find out more about the company here https://dalstrong.com/.
Job Description: At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist located in the Americas Region, we’d love to hear from you!What You’ll Do!* You will assist customers about product inquiries/concerns.
* You will make sure that customers are delighted and satisfied with their customer service interaction.
* You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.
Qualifications: Who You Are (Requirements)* Fully fluent in English.
* Proven experience with Achieving Customer Service Excellence
Experience working with Amazon within a customer service capacity* Hard-working, resourceful, self-motivated, detailed, and responsible
* Passionate about helping others and the company succeed
* Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
* Knowledgeable in MS Office, Google Sheets, Project Management tools
* Experience using Freshdesk (or similar) is a plus.
* Willingness to work for a single employer exclusively
* Capacity to work additional hours if needed
Additional Information: What’s in it for YOU?* Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture
* Free premium culinary products from our company
Ready to Meet Us?For immediate response, please go to our careers sitehttps://dalstrong.com/pages/career
