About the Role
The role involves delivering excellent customer service while managing travel bookings for guided group tours, requiring organization, clear communication, and the ability to support clients through all stages of their journey.
Responsibilities
- Respond promptly to customer inquiries via email and phone
- Assist travelers with booking guided tour packages
- Provide accurate information about itineraries, pricing, and inclusions
- Manage customer reservations using internal booking software
- Update and maintain client records with care
- Handle changes or modifications to existing bookings
- Communicate travel preparation details to guests
- Coordinate with third-party vendors and tour partners
- Resolve customer concerns with empathy and efficiency
- Escalate complex issues to senior staff when needed
- Ensure all customer interactions meet service standards
- Follow up after bookings to confirm satisfaction
- Stay informed about tour destinations and updates
- Assist with pre-trip documentation collection
- Support last-minute booking requests during peak times
- Maintain confidentiality of customer data
- Adapt to changing schedules and travel advisories
- Work independently while meeting performance goals
- Participate in team meetings and training sessions
- Contribute feedback to improve customer processes
Compensation
Hourly pay commensurate with experience
Work Arrangement
Remote
Team
Small, collaborative team focused on personalized travel experiences
About the Role
This position blends customer support and travel coordination for small-group guided tours. You’ll be the primary contact for travelers before, during, and after their trips, ensuring a seamless experience from inquiry to return.
What We Offer
- Flexible remote work environment
- Opportunity to work with passionate travelers
- Supportive team culture
- Growth potential based on performance
Application Process
- Submit your resume and a brief cover letter
- Include examples of prior customer service or travel work
- No phone calls please
- Only shortlisted candidates will be contacted
Not offered
