Responsibilities
- Handle inbound and outbound calls to schedule no-cost health evaluations for members
- Gain understanding of customer concerns, feedback, or service-related issues and respond appropriately
- Deliver timely and accurate responses to callers, present resolution options, and ensure a supportive experience
- Practice active listening, verify details, and manage difficult conversations with empathy
- Foster dependable relationships with customers and team members through consistent, trustworthy interactions
- Use required software, databases, call scripts, and digital tools effectively
- Strive to meet or surpass performance metrics while maintaining high-quality service standards
- Identify opportunities to suggest relevant services or solutions based on customer needs
- Participate in training sessions and professional development to enhance role knowledge
- Attend virtual meetings with camera access when required
- Follow all organizational policies and operational procedures
- Complete additional tasks assigned by the call center supervisor as needed
Work Arrangement
Remote
Responsibilities (12)
- Handle inbound and outbound calls to schedule no-cost health evaluations for members
- Gain understanding of customer concerns, feedback, or service-related issues and respond appropriately
- Deliver timely and accurate responses to callers, present resolution options, and ensure a supportive experience
- Practice active listening, verify details, and manage difficult conversations with empathy
- Foster dependable relationships with customers and team members through consistent, trustworthy interactions
- Use required software, databases, call scripts, and digital tools effectively
- Strive to meet or surpass performance metrics while maintaining high-quality service standards
- Identify opportunities to suggest relevant services or solutions based on customer needs
- Participate in training sessions and professional development to enhance role knowledge
- Attend virtual meetings with camera access when required
- Follow all organizational policies and operational procedures
- Complete additional tasks assigned by the call center supervisor as needed
Other (3)
- Immediate availability required
- Bilingual language proficiency is mandatory
- Must have access to a Windows-based computer with video calling functionality
