About the Role
This role involves assisting customers with inquiries, resolving issues, and maintaining accurate records while ensuring a high level of satisfaction through clear and professional communication.
Responsibilities
- Respond promptly to customer inquiries via phone and email
- Provide accurate information about services and procedures
- Assist clients with account setup and navigation
- Document interactions and update customer records
- Escalate complex issues to appropriate departments
- Follow up on unresolved cases in a timely manner
- Maintain confidentiality of sensitive information
- Adhere to company policies and compliance standards
- Collaborate with team members to improve service delivery
- Participate in training and performance reviews
Nice to Have
- Prior experience in customer service, even if brief
- Familiarity with medical terminology or healthcare systems
- Experience using CRM software
- Bilingual communication skills
Benefits
- Health insurance coverage
- Dental and vision plans
- Paid time off and holidays
- Retirement savings option
- Opportunities for internal growth
Compensation
Competitive hourly wage with benefits package
Work Arrangement
On-site, full-time
Team
Collaborative customer support team environment
About Us
We are a healthcare services provider dedicated to improving patient access and support through efficient operations and compassionate service delivery.
What We Offer
- Structured onboarding program
- Ongoing training and development
- Supportive team culture
- Clear pathways for advancement
Not available
